Shipping policy

Thank you for shopping at Rugh By The Silkloom 

We are excited to deliver Gorgeous Saree finds to you. This policy outlines the shipping timelines you can expect when placing an order with us.

Delivery Timelines:

The shipping duration will vary for each product and you can find the estimated delivery time for every product in the description.

Domestic:

Once your order is placed and payment is confirmed, Customers will receive within 12 to 15 business days according to the availability.

International:

Once your order is placed and payment is confirmed, Customers will receive within 20 business days according to the availability.

Please note: These are estimated timelines and may be subject to unforeseen delays due to factors beyond our control, such as occasional service disruptions by courier services. There may be delay for few products which have huge demand due to unexpected reach on social media pages. In such cases, customers will be informed if any production delays occur and no order cancellations will be done since they are made on order.

Tracking Your Order:

You will receive a shipment confirmation email with a tracking number once your order is shipped.

We recommend customers or anyone authorized by the customer to be available at the destination address mentioned to receive your parcel in the courier service timings (ideally 9am to 7pm IST). In-case of receiver unavailability, the courier executive would attempt to call you. If the calls as well go unattended or unreachable, the parcel would left at the nearest hub. You can pick it up yourself from the nearest hub. ‎