Refund policy

At Rugh By Silkloom, we take pride in the craftsmanship and quality of our products. We want you to love your purchase, but if you need to make a return, we are here to make the process as simple as possible.

Damaged items/Wrong items :

While opening the package, Please make an unpacking video of the received parcel. Record the package from every angle and show the sealed packet on camera along with the printed shipment label. Record the unpacking of the product and check it thoroughly. If a defect is noted, please record the same clearly on a camera. Ensure that the video shot is uncut and shot continuously without any editing.

Return Process:

Contact Us: To initiate a return or exchange, please contact us within 2 days of delivery through our whatsapp number ( 77088 01501 ) for quick resolution.
Request Approval: In your message, please specify the reason for your return/exchange and include your order number and unpacking video. We will review your request and respond within 2 business days.

Return Shipping: If your return is approved, customer needs to courier back the product. You are responsible for the cost of return shipping unless the return is due to damaged or incorrect items sent by us.

Return Shipment: Please securely pack the item(s) in its original packaging and ship it back to the address provided by our team and use india post courier service only for shipment. a courier charge of maximum Rs.100 will be paid to the customer.

Processing: Upon receiving your returned item, we will inspect it to ensure it meets the return/exchange criteria.

Refund/Exchange: If your return is approved, we will ship the replacement item to you once the return is processed within 5 business days. If the product was not available will initiate refund in 2 working days.

Important Notes:

We reserve the right to deny return or exchange requests that do not comply with our return policy.

You are responsible for ensuring the safe return of the item(s) to us. We recommend using a trackable shipping service.

We appreciate your understanding!

We understand that in some cases, you may not like the product you have received or feel that the product is different from what was shown. There might be several reasons for that.

However, we have a strict ‘NO RETURN’ policy in such cases.

NOTE : Each Rugh saree is handblock printed by artisans using carved wooden blocks and natural processes. Slight variations in print, color smudge, or motif alignment are inherent to the craft — fingerprints of the human hand, not imperfections.
This is slow luxury. This is why no two Rugh sarees are ever identical.

International Payments made are non refundable in any cases. Please order mindfully.

NO RETURNS/REFUND/EXCHANGE ON SALE ITEMS.